Our approach to privacy
Cornerkeep Storage (“Cornerkeep,” “we,” “us,” or “our”) provides self-storage services for individuals and businesses in the Portland area. We collect only the information reasonably needed to answer enquiries, prepare quotes, manage reservations and rentals, operate our facilities, improve this website, and meet our legal responsibilities. This policy applies to information collected through our website, by phone or email, and during visits to our facilities.
1. Information we collect
We may collect contact details such as your name, email address, telephone number, preferred facility, move-in date, storage needs, and messages you send us. If you reserve or rent a unit, we may also collect identification, billing and payment status, access records, signed agreements, emergency contact details, and communications about your account. When you use the website, standard technical data may be recorded, including device and browser information, approximate location derived from an IP address, pages viewed, referral source, and cookie identifiers.
2. How we use information
We use information to respond to questions, recommend a suitable unit, provide and administer quotes, reservations and rental agreements, process payments through approved providers, manage facility access, maintain safety and security, send service notices, prevent fraud and misuse, improve our facilities and digital experience, and comply with legal or regulatory duties. We do not sell personal information. Marketing messages are sent only where permitted, and you can unsubscribe at any time.
3. Cookies and analytics
This website may use essential cookies needed for navigation, forms, security, and basic site operation. With your consent where required, analytics cookies may help us understand which pages are useful and where visitors encounter problems. Optional marketing cookies are used only when enabled and disclosed through the site’s consent controls. You can adjust cookie preferences in your browser or through any consent tool shown on the website, although disabling essential cookies may affect functionality.
4. Legal bases
Where data protection law requires a legal basis, we rely on the steps needed to enter into or perform a storage agreement, our legitimate interests in operating secure facilities and serving customers, compliance with legal obligations, and consent for optional cookies or marketing. We balance our legitimate interests against your rights and expectations and use consent whenever the law requires it.
5. How we share information
We may share limited information with service providers that support hosting, communications, payments, customer service, facility access, security, records management, insurance administration, and professional advice. These providers may use information only for the services they perform for us and under appropriate safeguards. We may also disclose information when required by law, to protect people or property, to investigate misuse, or in connection with a genuine business transfer where equivalent privacy protections apply.
6. Data retention
We retain personal information only for as long as it is reasonably needed for the purpose collected, including active customer service, account administration, security investigations, dispute resolution, tax and accounting requirements, and other legal obligations. Retention periods vary by record type. When information is no longer required, we delete it, anonymize it, or securely restrict access until deletion is possible.
7. Your rights and choices
Depending on where you live, you may have rights to request access to your personal information, correct inaccurate details, ask for deletion, restrict or object to certain processing, receive a portable copy, withdraw consent, or appeal a decision. You may also opt out of marketing at any time. We may need to verify your identity before completing a request, and some information may be retained where the law permits or requires it. You may use an authorized agent where applicable.
8. Data security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, alteration, and disclosure. Measures may include access controls, staff procedures, secure service providers, system monitoring, and controlled retention. No method of transmission or storage can be guaranteed completely secure, so we review our practices and respond promptly when an issue is identified.
9. International transfers
Some providers may process information in countries other than the country where it was collected. When cross-border safeguards are required, we use recognized transfer mechanisms and contractual protections and consider the security and privacy practices of the recipient. Contact us if you would like more information about the safeguards relevant to your data.
10. Children’s privacy
Our services are intended for adults who can enter into a storage agreement. We do not knowingly collect personal information directly from children under 13 through this website. If you believe a child has provided personal information without appropriate permission, contact us so we can review and remove it where required.
11. Policy updates
We may update this policy to reflect changes to our services, providers, legal requirements, or privacy practices. The revised version will be posted on this page with a new “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice where required.
PRIVACY QUESTIONS
12. Contact us
For a privacy question or rights request, email privacy@cornerkeep.example or call (503) 555-0148. Please do not include sensitive information in your first message. Cornerkeep Storage, Portland, Oregon, United States.
Email the privacy team